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Refund and Returns Policy

At LORIOX.NET, we value our customers and strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations when shopping with us.

1. Returns

  • Eligibility:
    • You may request a return within 7–15 days from the date of delivery.
    • To be eligible, the item must be unused, unworn, unwashed, and in the same condition as received.
    • Items must be in original packaging with all tags, manuals, and accessories included.
  • Non-returnable items include:
    • Gift cards and digital downloads.
    • Personal care, hygiene, or intimate products.
    • Customized, personalized, or made-to-order items.
    • Sale or clearance items (unless defective or damaged).

2. Refunds

  • Inspection & Approval:
    Once we receive your returned item, we will inspect it and notify you via email about the status of your refund request.
  • Refund Method:
    • Approved refunds will be processed to your original method of payment (credit card, debit card, wallet, or bank transfer).
    • Depending on your bank or payment provider, refunds may take 5–10 business days to reflect.
  • Partial Refunds:
    In some cases, only partial refunds may be granted, such as items with:
    • Signs of use or damage not caused by our error.
    • Missing original packaging or accessories.

3. Exchanges

  • We only replace items if they are defective, damaged, or delivered incorrectly.
  • To request an exchange, please email us at info@loriox.net with your order details and supporting images.

4. Order Cancellations

• You may cancel your order within 24 hours of placing it for a full refund.
• Orders that have already been shipped cannot be canceled; however, you may request a return after delivery.

5. Damaged or Defective Items

• If you receive a defective, damaged, or incorrect item, please contact us immediately at info@loriox.net within 48 hours of delivery.
• We will arrange for a free replacement or issue a full refund, including shipping costs.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs, unless the return is due to our error (defective, damaged, or wrong item).
• Shipping costs are non-refundable. If you receive a refund, the original shipping charge (if any) will be deducted from your refund unless waived.

7. How to Initiate a Return

1. Contact us at info@loriox.net with your order number, product details, and reason for return.
2. We will provide you with return instructions and the return shipping address.
3. Securely pack the item and ship it back to us.
4. Once received, we will notify you of the approval/rejection of your return request.

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